Terms and Conditions

Quotation Terms and Conditions

While we at Realm Lanka Tours endeavor to provide quotation, itineraries and prices with the utmost precision, actual bookings may vary due to several factors, such as availability, weather conditions, newly enacted laws, etc. In such cases, we will inform you promptly and discuss further actions.

Validity

Our quotations are valid for 7 days from the quotation date, unless otherwise explicitly written. Quotations past the validity date are rendered null and void and should not be relied upon by the client. In such cases client should ask for a new quotation.

Limitations

In the quotation phase, none of the mentioned services, such as hotel rooms, train tickets, and activities, will be booked. Realm Lanka Tours will do availability checks but not the actual booking. To confirm and book the round tour according to the agreed itinerary, a down payment of 50% of the total sum must be made. Upon acceptance of the quotation by the client, Realm Lanka Tours will use its best efforts to confirm bookings exactly as quoted. If not available, we will confirm the next best available option. Any cost increase/reduction will be specified.

If a service is fully booked or not avialable, we will do our best to suggest the best available alternative.

Rates and Currencies

All rates are based on a per-person basis, inclusive of any VAT and service charges. Rates are either in US dollars, euros, or other currency, as indicated in the quotation.

Terms and Conditions

Unless otherwise explicitly agreed, our General Terms and Conditions will apply at the time of booking.

General Terms and Conditions

Realm Lanka Tours is passionate about delivering excellent travel experiences to clients.

The above rates are net and include all government taxes totaling 18%. These rates are subject to current government taxes. If any taxes are revised including VAT, the rates quoted will be revised accordingly.

There may also be an unexpected escalation in fuel prices, new taxes/levies on accommodations and transportation services, or hikes in entrance fees; any significant tax increase and new levies shall also be payable additionally and shall be billed accordingly with reasonable prior notice.

THE ABOVE RATES INCLUDE
  • Transportation in a fully insured, luxury air-conditioned vehicle, as per the agreed itinerary
  • Fuel, toll charges, parking fees, and government taxes
  • Accommodation costs, meals, and daily fees for the chauffeur guide, according to the attached itinerary
  • Accommodation in hotels mentioned in the agreed itinerary
  • Activities mentioned in the agreed itinerary
THE ABOVE RATES DO NOT INCLUDE
  • Payments for activities and entrance fees marked as optional
  • Video camera and still camera permits at the Temple of the Sacred Tooth in Kandy
  • Cost of beverages throughout the tour
  • Unspecified meals
  • Personal expenses
  • Tips
  • Any other services not specified above
ACCOMMODATION RULES AND REGULATIONS
  • The official check-in time at most accommodations will be from 02:00 pm
  • The official check-out time at most accommodations will be 11:00 am
  • Accommodation check-in / check-out times are fixed and there are no guarantees for early /late check-in / out unless booked and paid for
OTHER CONDITIONS
  • Optional activities and additional services will be provided at additional charges (direct payment to the service provider).
  • Visits to wildlife parks will be at the client’s own risk.
  • Safari vehicles are non-air-conditioned and may have only basic insurance coverage.
PAYMENT
  • Payment of the total amount is due on the date specified as the “due date” on our invoice.
  • The due date will not be earlier than 31 days before the client’s arrival.
  • The invoice amount is net; all bank fees are the responsibility of the client.
  • Realm Lanka Tours reserves the right to cancel any arrangements without notice if payments have not been received by the due date.
DEPOSITS

Deposits/advance payments may be required to secure certain reservations, such as hotel rooms, transportation, and chauffeur guides. Any required deposit will be communicated in advance.

CANCELLATION CHARGES AND NO-SHOW POLICY

We realize that the majority of those who cancel their reservations do so out of necessity. Our cancellation policy takes this into account. In case of cancellation, fees will be charged as follows:

  • 31+ days before the arrival date – No cancellation charges
  • 31 to 15 days before the arrival date – 10% of the total price
  • 14 to 7 days before the arrival date – 25% of the total price
  • 6 to 1 day(s) before the arrival date – 50% of the total price
  • No-show (without prior notice via email or WhatsApp) – 100% of the total price

Please note that the above charges exclude any non-refundable deposits to third parties. Realm Lanka Tours will disclose such non-refundable deposits but cannot be held responsible for such fees charged by third parties.

Realm Lanka Tours reserves the right to provide no refund for any cancellations of the remaining program, in full or in part, by travelers after they have started the tour.

TRAVELERS’ RESPONSIBILITY

Travelers are responsible for ensuring they have proper travel documents, such as a valid passport with sufficient pages and at least six months’ validity, along with the appropriate visas. Travelers must also have adequate travel insurance for the duration of their trip.

FORCE MAJEURE

Realm Lanka Tours defines Force Majeure as:
“Any circumstances beyond the reasonable control of a party that prevent or impede the due performance of our services, including but not limited to war or hostilities, riots or civil commotion, epidemics, earthquakes, floods, or other natural disasters.”
The traveler acknowledges that Realm Lanka Tours and its affiliates shall not be responsible or liable for costs or missed opportunities due to changes and/or cancellations in the program, or any part thereof, resulting from Force Majeure.

LIABILITY

Realm Lanka Tours shall do its utmost to provide services to the best of its ability and work towards the full satisfaction of the client. We shall in no event be liable to the traveler, by reason of breach of services or unsatisfactory services provided to the traveler by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, schedule change, or other adverse events beyond the control of Realm Lanka Tours, or caused by a third party.

AMENDMENTS

Realm Lanka Tours reserves the right to amend these terms and conditions at any time without prior notice

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